Investor Grievance Redressal

A clear process, a fixed escalation matrix, and a real person reviewing every unresolved complaint.

How to lodge a complaint

Email: contact@nextgenfamilyoffice.in
WhatsApp: +91 93026 26152
Compliance Officer: Jyoti Saluja, Founder
Registered Office: 3rd Floor, Above Super Bazaar, Rewa Road, Satna, MP, 485001
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM

You can also reach us via the app's in-app support, or by writing to our registered office directly.

What to include in your complaint

Full name and registered mobile number/email

Folio number or transaction reference, if the complaint relates to one

A brief, clear description of the issue

Date the issue occurred

Any supporting documents or screenshots

Escalation matrix

Level	Contact / Role	Channel	When to escalate
Level 1	General support	contact@nextgenfamilyoffice.in or WhatsApp +91 93026 26152	At first instance
Level 2	Compliance Officer, Jyoti Saluja	contact@nextgenfamilyoffice.in or WhatsApp +91 93026 26152	If not acknowledged in 3 working days, or unresolved in 21 working days
Level 3	SEBI Complaints Redress System (SCORES)	scores.sebi.gov.in	If not satisfied with our Level 2 response
Level 4	SEBI Online Dispute Resolution (ODR)	smartodr.in	If the dispute remains unresolved via SCORES

Timelines we follow

Acknowledgment: within 3 working days of receipt.
Resolution / final response: within 21 working days of receipt.
If an AMC or another regulated party needs to be involved, we'll coordinate with them and keep you updated on progress.

What happens after you complain

Register & acknowledge. You'll receive an acknowledgment confirming we've logged your complaint.

Assessment. We categorize the issue (service, transaction, statement, app/platform, or other) so it goes to the right place.

Coordination. If the issue involves an AMC, registrar, or network partner, we escalate to them on your behalf.

Resolution. Our Compliance Officer, Jyoti Saluja, personally reviews unresolved complaints and provides a written resolution or explanation.

Closure. We record the closure and, where relevant, follow up to confirm you're satisfied with the outcome.

Data privacy

Information you share while raising a complaint is used only to resolve it, per our Privacy Policy. We don't share it beyond what's needed to investigate and close your complaint.

A complaint about a specific mutual fund scheme (rather than about CompoundIn's own service) can also be raised directly with the relevant AMC or with AMFI. We're happy to help you find the right contact if you're not sure where a complaint belongs — write to us and we'll point you in the right direction even if it isn't about us.